Terms & Conditions

Parent Agreement – Terms and Conditions

By completing an initial assessment form you are agreeing to the following terms and conditions.

My approach to sleep, my sleep plans and techniques are aimed at developing and supporting lifelong, healthy sleep habits and supporting positive attachment relationships with parents. Therefore, focus will be on building gentle and nurturing routines and approaches that address and meet the child’s emotional needs for security during sleep work. My aim is to understand you and your family needs and to put into a place a plan that supports your philosophical beliefs and goals.

I am a trained, certified Child Sleep Consultant but I am not medically trained, therefore I do not make medical diagnoses. However, I can support the identification of sleep disorders and suggest when medical support may be necessary.

Please note: I cannot guarantee that your child will not cry throughout the process however, I make pains to ensure that at all times your child is aware of your support and your presence and you will be on hand to comfort them and to provide an emotionally appropriate response to their needs.

Before starting sleep work, parents should ensure their child is healthy, please check with your GP or health visitor if you are not sure.

In some cases, I might suggest that your child visits another specialist in advance of beginning any kind of sleep programme who might be able to help with any outstanding health or behavioural issues that are not in my area of expertise.

Parents should ensure that they have a quiet and stable period in which to implement their suggested sleep plan; consistency, predictability and persistence are important.

Sleep Plans

My work focuses on and responds to the uniqueness of each child, parent and family and their situation; sleep issues are investigated, assessed and analysed accordingly; therefore, your sleep plan is developed specifically for your use only. I ask that parents do not share details of their plans with friends, family or on social media – my work and approach is unique; I ask this to prevent plagiarism of my approach.

Points to Note:

  • The total cost of the sleep package is required before the initial assessment form is sent. Once your order has been successful on my website, an assessment form will be emailed to you within 24 hours.

  • Cancellation policy: Sleep package fees are non-refundable once the bespoke sleep plan has been issued. If you decide to halt support during a package, you will also not be eligible for a refund. This is to cover the work and preparation already invested by SleepMama. 

  • The purchase of a Sleep Package will be deemed as acceptance of the following terms and conditions.

  • The full fee for SleepMama services is due on booking your Consultation.

  • If the Sleep Package is cancelled by the Client (the payer and receiver of the Consultation) the following terms and conditions apply:

  • Less than 24 hours’ notice – no amount will be refunded

  • 24-48 hours’ notice – 50% of full amount will be refunded

  • More than 48 hours’ notice – 100% will be refunded to the client 

  • If a Client demonstrates exceptional circumstances as the reason for a cancellation within 48 hours of the booking time, on a case by case basis, may accept a rescheduled appointment within 1 week of the original booking time.

  • SleepMama reserves the right to cancel Consultations at short notice due to personal circumstances. In the event of SleepMama cancelling, the Client will be offered a full refund or alternative dates if preferred.

  • In respect of each sleep package granted by SleepMama to the Client, the Client agrees that it shall not provide the Programme to any third party who is not a Client.

  • Initial assessment forms: these will be emailed to you with 24 hours of your successful order via my online shop. No paperwork is released by SleepMama until your invoice has been cleared.

  • Additional weeks of WhatsApp support as listed in “Additional Services” must be paid for and run continuously after the initial support period is over to ensure relevancy and consistency.

  • Your details and information shared with me remains confidential and is protected by GDPR legislation.

  • Confidentiality of consultations and written support offered via email and/or text/WhatsApp: sleep chats and consultations shall remain confidential; all information imparted to me remains confidential and I ask my clients to also respect my privacy; please do not discuss the details/contents of sleep chats and consultations publicly or on social media. Breach of this element of my confidentiality will result in termination of our agreement & contract.

  • There are some situations where I would share confidential information, even if you don’t agree as it is my professional responsibility to report any concerns regarding the welfare and safeguarding of a baby, child or family that I work with. If any concerns are raised, I have a duty to report this to the police or local Multi Agency Safeguarding Hub (MASH).

  • My role is to support, empower and offer practical suggestions with an aim to resolve sleep problems.

  • Sleep plans alone do not improve sleep; the parent’s role is important in following through suggested approaches and strategies with consistency to provide the greatest potential for change. I do not provide guarantees that I can resolve all sleep problems.

  • Parents maintain and hold full responsibility for their child’s health throughout sleep work.

  • Illness: If your child becomes unwell during the duration of the support period which deeply impacts their ability to sleep, we can pause the support until such time where the child is in better health providing it is within 14 days. 

  • In case of my illness, I will provide you with good notice where possible and ensure minimal disruption to our time working together.

  • My methods are tried and tested, and they have made positive impacts on the families I have worked with. However, they are not guaranteed and if over a period of time despite consistent application you find that they are not having the desired effect then you may want to speak to your GP or another health professional to make sure that there are no underlying problems.

DECLARATIONS

I have read the information above, understand the parent’s role in resolving sleep issues, and agree to the Terms and Conditions as stated above.

I understand that the services and programs offered by SleepMama are voluntary.

I acknowledge that it is our responsibility to follow instructions for any service provided or purchases.

I knowingly and voluntarily agree to waive and release Poppy Seaward (sleepMama) from all claims of liability or demands for compensation that I may acquire during our time working together.